Privacy Policy

1The short version

This website collects an email address only if you type one in, and your payment details are handled by the payment provider rather than by us. The rest of this page is the detail behind that.

2Who we are

This policy applies to Designed Learning Co., a business name of Peter Francis Marshall, ABN 81 846 187 295, and to this website and our software, Wordwave and Principal Planner.

We handle personal information in line with the Australian Privacy Principles. You can contact us about anything on this page at hello@designedlearningco.au.

3What Wordwave collects: nothing

This is worth being precise about, because it is the question schools ask first.

• Wordwave does not create an account and never asks you to sign in.
• It makes no network connection. There is no server to send anything to, no analytics, no crash reporting and no update check.
• Audio you import, text you type, images you add and videos you export are written to folders on your own computer and stay there.
• Your licence key is checked on your computer, against a key built into the app. That check never contacts us, so we hold no record of which machines you use, how often you open it, or what you make with it.

You can disconnect the computer from the internet permanently and Wordwave will behave identically. If your school needs a written statement of this for a privacy impact assessment, the Wordwave fact sheet (PDF) is a good start, and we will answer anything it does not cover.

4What Principal Planner collects: nothing

Principal Planner holds information a principal would rather keep close: events, tasks, staff names, notes and documents. It is built so that all of it stays on the computer it was entered on.

• It does not create an account and never asks you to sign in.
• Everything you enter, and every document you add, is stored in the application’s own folder on your computer. There is no server, no analytics, no crash reporting and no update check.
• It uses the internet only when a Queensland state school presses Sync now; schools that enter their own term dates never use it. Sync now downloads the Queensland Department of Education’s public school calendar from education.qld.gov.au. Nothing about you, your school or your planner is sent: the request is the same as visiting that page in a browser, and the Department’s own website handles it under its own privacy policy.
• Your licence key is checked on your computer, in the same way as Wordwave’s, and never contacts us.
• Backups are files you create and keep yourself. We never receive them.

If your school needs a written statement of this for a privacy impact assessment, the Principal Planner fact sheet (PDF) is a good start, and we will answer anything it does not cover.

5What this website collects

The launch list and enquiries

If you enter your email address to hear about a launch, or email us a question, we keep that address and the message so we can reply and tell you what you asked to be told. Nothing else is required of you: no name, no school, no phone number.

The list is held by Netlify, who host this site and receive the form. Every email we send tells you how to unsubscribe, and unsubscribing removes you from the list.

Server logs

Our web host, Netlify, keeps standard technical logs of requests to this site, which can include IP addresses, browser type and the pages requested. We use these only to keep the site working and secure.

Cookies and tracking

This site sets no cookies of its own. It does not set advertising cookies and does not track you across other websites.

To learn which pages are useful, we use Plausible Analytics, a privacy-friendly service based in the EU. It uses no cookies and collects no personal data: it counts page visits, the site or link that referred you, your country, browser and device type, and clicks on downloads and on the link to checkout. It cannot identify you, and it does not follow you to other websites. We see only totals.

The Wordwave page has a walkthrough video hosted by Vimeo. Nothing loads from Vimeo unless you press play; when you do, Vimeo's player loads with its “do not track” setting on.

Apart from those two services, everything a page needs, including its fonts and images, is served from this site.

6Buying something

Payments are handled by Stripe and its company Link, LLC, which acts as merchant of record. You give your payment details to them, not to us. At checkout you can choose to save your details with Link for faster checkout elsewhere, or check out as a guest. We never see or store card numbers.

They pass us the order details we need to run the business: the email address to send a licence key to, what was bought, and the amount. They handle your payment information under their own privacy policy, which is worth reading if you would like the full picture.

7What we do with what we hold

• Send your licence key and anything else you need in order to use what you bought.
• Answer your questions and provide support.
• Tell you about a launch or an update, if you asked to be told.
• Keep the records a business is required to keep, such as records of sales.

We do not sell personal information, and we do not share it with anyone for their own marketing. We do not build profiles of you.

8Who else is involved

Running a small business means using a few services, each of which handles some information on our behalf:

• Stripe and Link, LLC: payments, receipts and tax
• Netlify: this website, the email sign-up form, and the record of each sale
• Resend: sending licence keys and order emails

Some of these store information on servers outside Australia. We may also disclose information where the law requires it.

9How long we keep it

Sales records are kept for as long as Australian tax and business record-keeping rules require, which is generally five years. Launch-list addresses are kept until you unsubscribe or ask us to delete them. Support emails are kept while they are useful and then deleted.

10Keeping it safe

We keep what we hold to a minimum, which is the most effective protection available: information we never collected cannot be lost. What we do hold sits with established providers, and access is limited to the person running the business.

No system is perfectly secure. If a breach ever occurred that was likely to cause you serious harm, we would notify you and the Office of the Australian Information Commissioner.

11Seeing, correcting or deleting your information

Email hello@designedlearningco.au and ask. We will tell you what we hold about you, correct anything wrong, or delete it, unless we are required to keep a sales record for tax purposes.

There is no charge and no form to fill in. We aim to respond within 30 days.

12Children

Our software is bought and used by adults. We do not knowingly collect personal information from children through this website.

Students appear in this picture only through recordings a teacher makes in Wordwave, or names and notes a principal keeps in Principal Planner, and those never reach us: they stay on that person’s own computer, as described in sections 3 and 4.

13Complaints

If you think we have mishandled your information, tell us at hello@designedlearningco.au and we will look into it and respond.

If you are not satisfied with how we handle it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

14Changes to this policy

If we start doing something new with personal information, this page changes first and the date at the top will tell you when. Material changes affecting people on our list will also be emailed.