Refund Policy

1The short version

Try our software for free for as long as you like before you buy it: Wordwave has a full trial, and Principal Planner has a free version. If you buy it anyway and it is not what you wanted, tell us within 30 days and we will refund you in full. You do not have to give a reason.

That sits on top of your rights under Australian Consumer Law, which are set out below and which no business can take away from you.

2Your rights under Australian Consumer Law

Among other things, those guarantees mean our software must be of acceptable quality, must match how we have described it on this website, and must do what we said it would do.

What counts as a major failure

Broadly, a failure is major when the software is substantially unfit for its purpose, is significantly different from how it was described, or has a problem that would have stopped you buying it had you known. In that case the choice of a refund or a replacement is yours, not ours.

What happens with a smaller problem

For a problem that is not major, we are entitled to fix it within a reasonable time. If we do not, you can then ask for a refund or a replacement instead.

These rights are not limited to 30 days. They last for a reasonable period given what the software is and what you paid for it.

3Our 30-day refund, on top of the law

We also offer something the law does not require. Within 30 days of buying, ask for a refund for any reason at all and you will get one. Changed your mind, bought it for the wrong computer, found it does not suit how you teach: all fine, and you do not need to explain.

We can offer that because you can try before you pay. Wordwave’s trial exports real video at full quality with only a small corner mark, and Principal Planner’s free version runs your real calendar and events. Almost nobody should need this policy, which is exactly why we can afford to have it.

4How to ask for a refund

Email hello@designedlearningco.au with the email address you bought with, or your order number if you have it. That is all we need.

We aim to reply within a few business days. If you are reporting a fault rather than changing your mind, tell us what happened and on what kind of computer; often there is a fix, and you are still entitled to a refund if there is not.

5How the money comes back

Refunds go back to the payment method you used, through Stripe and Link, who processed the original payment. Link emails you a confirmation when the refund is issued. Timing depends on your bank, and is usually a few business days once the refund has been approved. You can ask us directly at hello@designedlearningco.au, or through Link’s own support, which handles payment questions for purchases made through our checkout.

Your licence key stops being valid once a refund is issued, and we would ask you to remove it. For Wordwave, videos you have already exported are yours and are unaffected. For Principal Planner, the app returns to the free version and nothing you have entered is removed.

6What this policy does not cover

• Repeated buying and refunding of the same product.
• A request made long after 30 days that is not about a fault. Your Australian Consumer Law rights still apply in that case; this particular no-reason policy does not.
• Problems that are not about our software, such as a computer that does not meet the requirements listed on the product page.

If you are not sure whether something is covered, ask. We would rather sort it out than have you take a chance on it.

7If you are not happy with our answer

Come back to us first and say so; most things are a misunderstanding and are quicker to fix directly.

If that does not resolve it, you can contact the consumer protection agency in your state or territory, or the Australian Competition and Consumer Commission at accc.gov.au. Using this policy never affects your right to do that.